Hale DSD - Manual (Page 3)

CSP4
Rev: 03/01/2000
Material Return Procedure
•
A Material Return Authorization (RGA) number must be requested from
Hale Products Inc., prior to returning any merchandise.
•
Replacement parts, complete items or accessories must be in new
condition or are able to be resold, properly identified with Hale part
numbers.
•
Any material that is returned that does not reflect the original purchase will
be accepted upon Hale’s discretion and evaluation fee.
•
Special order items are not returnable for credit.
•
Hale will accept no product without a valid RGA number.
•
Complete items or accessories that are beyond Hale’s warranty period will
receive an inspection fee of $100.00.
•
Material that is acceptable for re-stocking will receive a minimum
evaluation fee of $25.00 or 20% of material valued over $125.00.
•
Merchandise received at Hale that does not meet the above criteria
will be returned at senders cost
Hale Products, 700 Spring Mill Avenue Conshohocken, Pa. 19428
Revised March 1, 2000
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