Apple Mac OS X Server (version 10.2.3 or later) - Manual (Page 385)

Web Service 385
5 Select Enable Secure Socket Layer (SSL).
6 Click Edit Certificate File and paste the text from your certificate file (the certificate you
obtained from the issuing authority) in the text field, then click Save.
7 Click Edit Key File and paste the text from your key file (the file key.pem, which you set up
earlier) in the text field, then click Save.
8 Click Edit CA Certificate File and paste the text from the ca.crt file in the text field. (This is an
optional file that you may have received from the certificate authority.) Click Save.
9 Click in the Pass Phrase field and type the passphrase from your CSR in the text field, then
click Save.
10 Set the location of the log file that will record SSL transactions and click Save.
11 Stop and then start Web service.
Solving Problems
Users Can’t Connect to a Web Site on Your Server
m Make sure that Web service is turned on and the site is enabled.
m Check the Start/Stop Status Messages field in the Web Service Status window for
messages. If you are not sure what the messages mean, you’ll find explanations on the
Apache Web site at:
www.apache.org
m Check the Apache access and error logs.
m Make sure users are entering the correct URL to connect to the Web server.
m Make sure that the correct folder is selected as the default Web folder. Make sure that the
correct HTML file is selected as the default document page.
m If your Web site is restricted to specific users, make sure those users have access
privileges to your Web site.
m Verify that users’ computers are configured correctly for TCP/IP. If the TCP/IP settings
appear correct, use a “pinging” utility that allows you to check network connections.
m Verify that the problem is not a DNS problem. Try to connect with the IP address of the
server instead of its DNS name.
m Make sure your DNS server’s entry for the Web site’s IP address and domain name
are correct.
A Web Module Is Not Working as Expected
m Check the error log in Server Status for information about why the module might not be
working correctly.
LL0395.Book Page 385 Wednesday, November 20, 2002 11:44 AM