Apple Remote Desktop 2.2 - Manual (Page 20)

20 Chapter 1 Using Apple Remote Desktop
Screen Controlling
Use ARD to control the user’s screen in order to diagnose and hopefully fix the
problem. You may have unlimited control, or a user can grant you temporary guest
access so you can control his or her computer only during troubleshooting.
There are several levels of control available. You can take complete control of the user’s
computer, or you can share control of the keyboard and mouse with the user.
Screen Sharing
If the problem is caused by incorrect actions by the user, share your screen with the
user as you demonstrate the correct way to perform the action.
Using Reports
Use hardware and software reports as diagnostic tools to determine whether the client
computer setup is part of the problem. For example, if a user can’t save his or her work,
the storage report can help you determine whether it’s a disk space issue.
Deploying New Software or Files
If software or configuration settings are part of the problem, use ARD to copy new
configuration files, install packages, or copy other items to client computers.