Apple Final Cut Express HD: Getting Started - Manual (Page 145)

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Solutions to Common Problems
and Customer Support
If you run into problems while working with Final Cut Express HD, there are several
resources you can use to find a solution.
• This Appendix: This appendix includes information about some of the most frequent
issues users encounter. Problems are grouped by category.
• Final Cut Express HD Help: Final Cut Express HD Help provides comprehensive
information about each topic covered in this book. This is the first place you should
go to find answers to issues you encounter.
• Late-Breaking News: A late-breaking news page in the Final Cut Express HD Help
menu provides last-minute information that didn’t make it into the print
documentation or onscreen Help. Be sure to consult this help page as soon as you
install or upgrade Final Cut Express HD.
• AppleCare Knowledge Base: AppleCare Support maintains a database of common support
issues that is updated and expanded to include new issues as they arise. This is an
excellent, free resource for Final Cut Express HD users. To access the AppleCare
Knowledge Base, go to the Apple Service & Support website at
http://www.apple.com/
support .
• AppleCare Support: There are a variety of support options available to
Final Cut Express HD customers. For more information, see the Apple Software Service &
Support Guide that came with your Final Cut Express HD documentation.
Solutions to Common Problems
This section describes problems that you might encounter while working in
Final Cut Express HD and the solutions to these problems.
Problems With Video Devices
This section deals with device control issues and their resolutions.
Your camcorder or deck is not recognized.
• Make sure your device control cable or FireWire cable is properly connected and
plugged in all the way.
• Verify that the camcorder is set to VCR mode.