Apple Logic Express 7 - Manual (Page 8)

Contacting AppleCare Service and Support
Apple provides several levels of service and support for Logic Express and your Apple
hardware. Whatever your issue, it’s a good idea to have the following information
immediately available. The more information you can provide the support agents, the
faster they will be able to address your issue.
• The registration number of Logic Express 7
Note: The registration number is separate from the product serial number and is found
on the front of this document.
• The version of Mac OS X you have installed. Select Apple > About This Mac.
• The version of Logic Express you have installed. The Logic Express version number
can be viewed by choosing Logic Express > About Logic Express, while the program
is open.
• The model of the computer you are using.
• The amount of RAM installed in your computer. You can determine this by choosing
Apple > About This Mac.
• Any third-party hardware connected to or installed in the computer, including
manufacturer and model number details. Include hard drives, audio and MIDI
interfaces, and so on.
• Any third-party plug-ins or other audio, MIDI, and video software installed alongside
Logic Express 7.
• A precise description of the situation that causes the error. Note down any error
messages, including the exact text and error number.
AppleCare Support can be reached online at http://www.apple.com/support/logic.
AppleCare telephone support numbers are available at www.apple.com/contact/
phone_contacts.html.
Note: Please read the Troubleshooting section of Appendix D (“Optimizing Your Audio
Computer System”) in the Getting Started Guide, before contacting AppleCare. This
section will help you to overcome many of the problems you may encounter when
using Logic Express 7—without needing to consult a support technician.
© 2004 Apple Computer, Inc. All rights reserved.
Apple, the Apple logo, Logic, Mac, Macintosh, Mac OS, and Power Mac are trademarks of Apple Computer, Inc., registered in
the U.S. and other countries. GarageBand is a trademark of Apple Computer, Inc. AppleCare is a service mark of Apple
Computer, Inc., registered in the U.S. and other countries.
Printed in XXXXX
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