6 troubleshooting, 1 general errors, 2 error messages – Eppendorf ThermoMixer FP User Manual
Page 24: Troubleshooting 6.1, General errors, Error messages
 
24
Troubleshooting
Eppendorf ThermoMixer
®
F0.5/F1.5/F2.0/FP
English (EN)
6
Troubleshooting
If you cannot remedy an error with the recommended measures, please contact your local 
Eppendorf partner. The contact address can be found online at: www.eppendorf.com.
6.1
General errors
6.2
Error messages
Symptom/
message
Cause
Remedy
Display remains 
dark. 
• No mains connection.
Check the mains connection 
and the power supply. 
Switch the device on.
Set temperature 
is not reached. 
Set temperature is less than 4
°C
above ambient temperature.
Set up the device in a cooler 
environment. 
ThermoTop LED 
does not light.
• The interface between the
device and the ThermoTop is 
dirty.
Remove any dirt from the front 
of the ThermoTop.
Remove any dirt from the top of 
the device, especially from the 
viewing window in front of the 
thermoblock.
ThermoTop does 
not fit on the 
device.
The lid is attached to the 
thermoblock. 
If using the ThermoTop, do not 
use the lid.
The device does 
not mix nor 
control the 
temperature. 
Various causes are possible.
Contact your local Eppendorf 
partner. 
Symptom/
message
Cause
Remedy
Error message 
preceded by a 
number code.
• Various causes are possible.
1. Switch off device and wait
10
seconds.
2. Switch on device. 
If the error message appears 
again, contact your local 
Eppendorf partner.