Eppendorf BioPhotometer Data Transfer - Manual (Page 33)

33
8 Troubleshooting
BioPhotometer Data Transfer Software — Operating Manual
8.2 Error messages
8.2.1 User administration
8.2.2 Print
Symptom / message Cause Remedy
Invalid or empty user name An invalid or no user name were entered.  Enter a valid user name.
Current Password
incorrect. Please enter
correct password. A wrong password was entered during log-in.  Enter the correct password.
 If you forgot the password, contact your
administrator.
You do not have
administrator rights.
Please log-in as
administrator When attempting to activate the user
administration it was established that the user
has no administrator rights. Only an
administrator can activate the user
administration.  Log-in as administrator.
 If you have no administrator rights,
contact your administrator.
Unknown user or
password. Please retry. During log-in either a wrong password or a
wrong user name was entered.  Enter the correct user name.
 Enter the correct password.
 If you forgot the password or user name,
contact your administrator.
The retyped password
does not match the new
password.  When creating a user or changing the
password, the password was not correctly
reentered.
Enter the new password in the password field
and retype password.
User <user name> already
exists. Please select a
different user name. The entered user name for a new user
already exists. User names can only be
assigned once.  Enter a different user name.
Symptom / message Cause Remedy
There is no data in output
list!
There is no data in sample
list!
There is no data in
calibration list! You cannot print empty lists.
In the Work area Samples and Calibrations
are emptied after disconnecting the
connection with Disconnect. Data Output is
emptied after exiting the software. The data is
no longer available in this format.  Print the desired data from the Archive
area.
An error occurred while
printing Printer is not connected or not available.  Check the status of the printer.
8
Troubleshooting