AirLive HP-1000E v2 - Manual (Page 11)

Appendix A: Troubleshooting
This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked
Questions.” This appendix provides solutions to problems that may occur during the installation
and operation of this product. Read the description below to solve your problems.
C
OMMON
P
ROBLEMS AND
S
OLUTIONS
1. None of the LEDs light up after I installed the Adapter.
• Unplug the Category 5 Ethernet network cable from the computer. Unplug the Adapter from the
electrical outlet. Then repeat the hardware installation process. Make sure the electrical outlet is
working properly.
2. The Ethernet LED does not light up on the Adapter.
• When the Ethernet port detects a LAN connection, the Ethernet LED will light up. Check the
Ethernet adapter on your computer to see if the connection and adapter are working properly.
Make sure you are using the included Category 5 Ethernet network cable (which is straight-
through) to connect the Adapter to your computer. Do not use a crossover cable.
• For use with a router, connect a straight-through, Category 5 Ethernet network cable to the
uplink port of the router, or connect a crossover, Category 5 Ethernet network cable to a LAN port
on the router.
3. When I scan the Powerline network, I don’t detect all the Powerline devices.
• Make sure all devices on the Powerline network have been configured with the same Network
Password.
The Network Password must be identical in order for them to communicate with each other. See
“Chapter 5: Using the Powerline Configuration Utility.”
4. I can’t connect to other computers on my Powerline network or to the Internet.
• Make sure the IP address and TCP/IP protocol are set up correctly for all the Powerline
networked computers. For more information on IP addresses and TCP/IP, refer to your Windows
help or documentation.
• Make sure all devices on the Powerline network have been configured with the same Network
Password.
The Network Password must be identical in order for them to communicate with each other. See
“Chapter 5: Using the Powerline Configuration Utility.”
- 9 - HP1000E v2 User’s Manual