CounterPath Bria 4 Windows User Guide - Enterprise Deployments - Manual (Page 24)

CounterPath Corporation
20
Attended Transfer – Call then Transfer
You can first speak to the target (the person you are transferring the call to), then click Transfer Now to
complete the transfer.
Click the Transfer button
Type a name or number, or drag a contact into the field
Then click Call First
The call is put on hold and a call entry
field appears
Bria phones the
new person
You can hang up the
second call and return to
the first call
If the button does not show “Call first”, click the
down arrow and select Call First. You can also
permanently change the option that appears on the
button; see page 83.
When you are ready, click Transfer Now.
The call panel closes
Or if the other person does
not want to take the call,
click Cancel and return to
the first call
When the other person answers, the
Transfer Now button is enabled