CounterPath Bria 2.1 User Guide - Manual (Page 57)

Bria 2.1 for Windows
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Preferences – Diagnostics
This panel lets you enable logging to files. Logging uses computer resources, so you should only enable it when
instructed by a customer support representative.
To set up logging:
1. Click Enable diagnostic logging. If instructed, clear the Simple View box to show the complex view.
2. Set the logging level.
3. Specify the folder where logs will be saved.
4. Click OK.
Activity on Bria will be logged to.csv files in the specified folder. A new set of files is started each time you log
on. In order not to create large files when logging (which may create computer problems), you must not remain
logged on indefinitely when logging. You should occasionally exit and restart Bria.
If requested by a customer support representative, you can:
• Open the logging folder and then open a log file using a text editor.
• Email the logs in the specified folder to customer support: Click Send logs to customer support. A dialog
box appears showing all the logs. Select files and click Open; the selected files are sent and the dialog box
closes.
You can delete log files from the specified folder as you would delete any file on your computer.