A troubleshooting – CounterPath Bria Android Tablet Edition 1.0.3 User Guide User Manual
Page 33
Bria Android Tablet Edition User Guide
29
A Troubleshooting
More Information
•
You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W546.
•
You can visit the Bria Android Edition forum at forums.counterpath.com > Bria Android Edition.
Using Bria Diagnostics
When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture
information.
1.
Go to Settings > Logging Settings and turn on Verbose Logging.
2.
Reproduce the problem.
3.
When done, go to Settings > Logging Settings and tap Send log. Once the file has been sent, you will see a
Sending Log Success notification; this notification includes a reference number.
4.
Send an email to [email protected] with the details of your issue and the reference number.
If sending the file fails, check your Wi-Fi and/or mobile data connectivity.