CounterPath Bria iPhone Edition 1.3.4/1.3.5 User Guide - Manual (Page 51)

Bria iPhone Edition User Guide
47
A Troubleshooting
Using Bria Diagnostics
If you have a problem with Bria, customer support may ask you to turn on diagnostics to capture information.
1. Go to Settings > Advanced Settings. If Verbose Logging is OFF, turn it to ON and tap Apply Changes.
2. Reproduce the problem. When done, go to Settings > Advanced Settings again. Tap Send Log. A prompt
appears.
3. The description of the problem could include the following:
• What you were doing when the problem occurred.
• Your Apple device and model.
• Any recent changes you have made to your setup of Bria.
• Whether you are in your “home” Wi-Fi zone (your normal Wi-Fi zone) or a different Wi-Fi zone.
The log file is sent to
customer support.
Tap OK
A new e-mail opens
The e-mail opens in the e-mail service that you
have configured on your iPhone. If you have not
yet configured a service, you will first be
prompted through the setup steps and then the
new e-mail will open.)
Enter a description of the
problem. See below for details.
Then tap Send
Tap Yes