Environmental Express MicroBloc - Manual (Page 3)

800.745.8218 / 843.576.1147 / www.environmentalexpress.com Environmental Express • 1
MicroBlock™ : Operation and Instruction Manual General Information
Limited Warranty
The MicroBlock from Environmental Express, Inc. is guaranteed to heat, hold temperature, and adequately perform
specified laboratory distillations for a period of one year from the date of shipment. This warranty extends to parts, labor, and
any approved transportation charges. This warranty applies only to damage or failure caused by normal laboratory use.
Environmental Express, Inc. makes no other warranty, expressed or implied for this product with respect to merchantability,
fitness for a particular use or any other matter. Environmental Express, Inc. is not liable for any consequential or compensatory
damages arising from use of, or in conjunction with this product. The maximum liability shall be the invoice price of this
product.
Repair Policy
Under Warranty Repair
If the MicroBlock should fail to operate within the warranty period (one year from date of shipment) Environmental
Express, Inc. will repair and ship it back to the customer at our expense. The remainder of the warranty period will be honored
from the original ship date. Environmental Express, Inc. will bear the cost of ground transportation both to and from the
customer’s location, and bear the cost of any parts, labor and cleanup required.
However, if it is determined that the damage to the MicroBlock was caused by negligence or improper use, this warranty
will not apply. The warranty is also void if the system is used beyond its intended purpose or in the event of any unauthorized
repair. In such cases, reasonable and customary repair charges will apply. Repair charges will be quoted prior to work being
done.
Note: This warranty does not apply to any glassware associated with the MicroBlock.
Out of Warranty Repair
If the MicroBlock fails after the warranty period has lapsed, the repair procedure is as follows:
First, notify an Environmental Express, Inc. customer service representative of product’s failure and place an order for
repair. Whenever possible, our customer service technician will walk you through possible troubleshooting scenarios which may
enable you to repair your block on site.
If on-site repair is not possible, the customer may return the non-working unit to Environmental Express, Inc. using
appropriate shipping containers and insurance. Repair charges will be assessed and estimated prior to work being done.
Repair charges will include all freight costs as well as reasonable and customary charges for parts and labor. A loaner MicroBlock
MAY be available during the repair period. There are only a limited number of these units. A reasonable charge for “cleanup”
will be charged if a loaner is issued. The customer will be responsible for all shipping charges associated with a loaner unit.