Obtaining service, Warranty – Western Digital My Passport Enterprise User Manual User Manual

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Obtaining Service

WD values your business and always attempts to provide you the very best of service.
Should you encounter any problem, please give us an opportunity to address it before
returning this Product. Most technical support questions can be answered through our
knowledge base or e-mail support service at


. If the answer is

not available or, if you prefer, please contact WD at the applicable telephone number
shown in the front of this document.

If you wish to make a claim, you should initially contact the dealer from whom you
originally purchased the Product. If you are unable to contact the dealer from whom you
originally purchased the Product, please visit our product support Web site at



for information on how to obtain service or a Return Material

Authorization (RMA). If it is determined that the Product may be defective, you will be
given an RMA number and instructions for Product return. An unauthorized return (i.e.,
one for which an RMA number has not been issued) will be returned to you at your
expense. Authorized returns must be shipped in an approved shipping container,
prepaid and insured, to the address provided with your RMA number. If following receipt
of a qualifying claim under this warranty, WD or the dealer from whom you originally
purchased the Product determines that your claim is valid, WD or such dealer shall, at its
discretion, either repair or replace the Product with an equivalent or better Product or
refund the cost of the Product to you. You are responsible for any expenses associated
with a claim under this warranty. The benefits provided to you under this warranty are in
addition to other rights and remedies available to you under the Australian Competition
and Consumer Act or the New Zealand Consumer Guarantees Act.

Your original box and packaging materials should be kept for storing or shipping your
WD product. To conclusively establish the period of warranty, check the warranty
expiration (serial number required) via



Western Digital Technologies, Inc.

3355 Michelson Drive, Suite 100

Irvine, California 92612

E-mail: support@wdc.com


WD warrants that the Product, in the course of its normal use, will for the term defined
below, be free from defects in material and workmanship and will conform to WD’s
specifications. The term of your warranty is 3 year in Australia and New Zealand, unless
otherwise required by law. The term of your warranty period shall commence on the
purchase date appearing on your purchase receipt from an authorized distributor or
authorized reseller. Proof of purchase shall be required to be eligible for this warranty
and to establish the commencement date of this warranty. Warranty service will not be
provided unless the Product is returned to an authorized distributor, authorized reseller
or regional WD return center where the Product was first shipped by WD. WD may at its
discretion make extended warranties available for purchase. WD shall have no liability
for any Product returned if WD determines that the Product was (i) not purchased from
an authorized distributor or authorized reseller, (ii) not used in accordance with WD
specifications and instructions, (iii) not used for its intended function, or (iv) stolen from
WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified
because of damage occurring before WD receives the Product, or c) is attributable to
misuse, improper installation, alteration (including removing or obliterating labels and
opening or removing external enclosures, including the mounting frame, unless the