Wintec FileMate Clear X2 and X4 Tablets - Manual (Page 55)

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9
Troubleshooting
There are many different software issues that can be troublesome to an Android device/tablet including your
FileMate Clear. It is important to know where to go for support when trouble happens.
There are two distinct types of issues:

Hardware

Software
Hardware is a typically an issue with the workmanship of the device and is covered under the terms of the
warranty. Here are some examples that include but are not limited to:

Wi-Fi Antenna Radio will turn on, but then will immediately turn off

The tablet will not power on even though it is charging and there is no physical damage to the tablet or
its ports and it has not been dropped.

The camera is not functional

The wall charger or the accessories that were supplied are defective and not due to physical damage

The screen will not turn on or has pixel issues.

The tablet reboots after a factory data reset or is constantly rebooting into a power cycling loop after a
factory data reset with no physical damage.