Dulce Systems Duo Quad - Manual (Page 19)

Page 36
Quad & Duo Quad Installation and User’s Manual
7. RAID Level Descriptions
Although the RAID Controller supports a large variety of RAID Levels, RAID 0 or
RAID 3 are most commonly used for video and content creation purpose.
RAID
Level
Description Advantage Disadvantage Ideal for
0 Striping.
Highest
performance.
No disk
redundancy, one
drive failure will
lose all data.
Highest
resolution HD,
2K, and
maximum
multiple
streams.
1 Mirroring.
Highest
redundancy.
Less cost efficient
for redundancy,
loses ½ disk
capacity.
Data protection
is paramount,
maximum disk
failure
protection.
3
Striping with
a dedicated
parity drive.
Efficient drive
redundancy, 1
drive used for
parity.
Loses 1 disk drive
capacity.
Well balanced
for video
requiring
performance
and
redundancy.
5
Striping the
parity across
all drives.
Efficient drive
redundancy,
parity distributed
to all drives.
Loses 1 disk drive
capacity.
Well balanced
for file server
requiring
performance
and
redundancy.
6
Striping with
two
dedicated
parity drives.
Double drive
redundancy, 2
drives used for
parity.
Loses 2 disk drive
capacity.
Mission critical.
JBOD Just a Bunch
of disks.
Each drive can
be accessed
individually from
operating
system.
No redundancy.
Audio
applications.
RAID
+
Spare
A drive is set
aside as an
online hot
spare.
Automatic
rebuild of a
failed drive.
Loses another
drive capacity. (In
addition to the
drive(s) needed for
the RAID level
selected.)
Minimizes
degraded RAID
level exposure
time.
Page 37
Quad & Duo Quad Installation and User’s Manual
Limited Warranty
WHAT THE WARRANTY COVERS
Dulce Systems warrants your product against any defect in material and workmanship and conforms to Dulce published
specifications under normal use.
WHAT THE WARRANTY DOES NOT COVER
The warranty does not cover equipment which has been damaged due to accident, misuse, abuse, fire, flood, "Acts of
God," or other contingencies beyond our control; use of incorrect line voltages; improper or insufficient ventilation; failure
to follow operating instructions; or improper or unauthorized repair; improperly packaged for shipping; packaged in non-
approved shipping container; shipping damage.
The warranty is voided by removal or alteration of the product or parts identification labels.
Dulce has no liability for general, consequential, incidental or special damages. These include loss of recorded data, the
cost of recovery of lost data, lost profits and the cost of the installation or removal of any Products, the installation of
replacement Products, and any inspection, testing, or redesign caused by any defect or by the repair or replacement of
Products arising from a defect in any Product.
WHAT THE WARRANTY PERIOD IS
Dulce Systems warrants your Quad or Duo Quad product for 36 months and if the product is registered with Dulce within
30 days of purchase, we will extend the warranty for another 6 months totaling 42 months. We warrant the Duo for 36
months. The warranty period begins at the date of shipment to the original end user, company or organization.
Our warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or
ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
WHAT WE WILL DO TO CORRECT THE PROBLEM
We may elect which remedy or combination of remedies to provide at our sole discretion. We shall have a reasonable
time after determining that a defective Product exists to repair or replace a defective Product. Our replacement Product
under its limited warranty will be manufactured from new or reconditioned parts.
Your exclusive remedy for any defective Product is limited to the repair or replacement of the defective Product.
We will return the repaired or replacement Product to you prepaid using the same method of shipping (ex: overnight,
ground, 2nd day, …) as was shipped to us. If a more expedited return shipping method is required, extra charges might
apply at our discretion.
HOW YOU CAN GET SERVICE
Contact our Technical Support to obtain a RMA (Return Materials Authorization) number. The model number, serial
number, and description of the problem will be required. A valid proof of purchase might be required to further validate the
Products warranty eligibility, the valid proof of purchase document must show the product model, serial number, purchase
date, and supplier name. If the valid proof of purchase is not available, the original manufacturing date of the product will
be used to determine the warranty period.
No returns will be accepted without a RMA number. We reserve the right to refuse the delivery of the return.
You shall bear all shipping, packing and insurance costs and all other costs, excluding parts and labor, necessary to
effectuate repair or replacement under this warranty.
All products returned to us must be shipped in the original packaging or Dulce approved packaging. If you do not have the
original packaging, call us to request packaging. A nominal fee will be charged for the requested packaging and for
shipment. Ship the RMA to us pre-paid.
Products that are improperly packaged for shipping; packaged in a non-approved shipping container; or incur shipping
damages are not covered under warranty.
HOW STATE LAW RELATES TO WARRANTY
In the United States, some states do not allow exclusion or limitation of incidental or consequential damages, so the
limitations above may not apply to you. This warranty gives you specific legal rights and you may also have other rights
which vary from state to state.