BT 250 - Manual (Page 38)

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If you experience any problems, please call the Helpline on Freephone 0808 100 6554* or visit www.bt.com/producthelp
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General information
Cleaning
Both units have splash resistant grilles and casing.
To clean, wipe with a damp cloth.
Guarantee
Your BT Digital Baby Monitor 250 is guaranteed for
a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the BT Digital Baby
Monitor 250 or any component thereof, which is
identified as faulty or below standard, or as a result
of inferior workmanship of materials. Products
over 28 days old from the date of purchase may be
replaced with a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its agent as
instructed.
• This guarantee does not cover the batteries and
any faults or defects caused by accidents, misuse,
fair wear and tear, neglect, tampering with the
equipment, or any attempt at adjustment or repair
other than through approved agents.
• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period
Prior to returning your product, please read the
Help section beginning on page 36 or contact
the BT Digital Baby Monitor Helpline on 0808
100 6554* for assistance. Additional answers to
Frequently Asked Questions are available from
www.bt.com/producthelp
In the unlikely event of a defect occurring, the
Helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or
repair. Please note you will need the FRA number
before returning the product. This does not affect
your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended or if you require technical
assistance outside of the 12 month guarantee
period, please call BT’s approved technical support
agent, Helpdesk Solutions on 0870 240 5029.