E-flite BL400 Ducted Fan Outrunner, 3500Kv (Twin Pack) User Manual
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Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or repair.
Once assembly, setup or use of the product has been started, you must contact Horizon
Hobby, Inc. directly. This will enable Horizon to better answer your questions and service you
in the event that you may need any assistance.
Questions or Assistance
For questions or assistance, please direct your email to [email protected],
or call 877.504.0233 toll free to speak to a service technician.
Inspection or Repairs
If your product needs to be inspected or repaired, please call for a Return Merchandise
Authorization (RMA). Pack the product securely using a shipping carton. Please note that
original boxes may be included, but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon Hobby, Inc. is not responsible for merchandise until it arrives
and is accepted at our facility. Include your complete name, address, phone number where
you can be reached during business days, RMA number, and a brief summary of the
problem. Be sure your name, address, and RMA number are clearly written on the shipping
carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-
of-purchase date. Providing warranty conditions have been met, your product will be
repaired or replaced free of charge. Repair or replacement decisions are at the sole
discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty and the expense exceeds 50% of the retail
purchase cost, you will be provided with an estimate advising you of your options. You will
be billed for any return freight for non-warranty repairs. Please advise us of your preferred
method of payment. Horizon Hobby accepts money orders and cashiers checks, as well as
Visa, MasterCard, American Express, and Discover cards. If you choose to pay by credit
card, please include your credit card number and expiration date. Any repair left unpaid or
unclaimed after 90 days will be considered abandoned and will be disposed of accordingly.
Motors requiring inspection or repair should be shipped to the following address
(freight prepaid):
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
E-flite is an exclusive brand of
Horizon Hobby, Inc.
(877) 504-0233
© 2006 Horizon Hobby, Inc