Getting help – Cabletron Systems WPIM T1 User Manual
Page 14
Introduction
xii
WPIM-T1/DDS User’s Guide
GETTING HELP
For additional support related to this device or document, contact
Cabletron Systems:
Before calling Cabletron Systems, have the following information
ready:
•
Your Cabletron Systems service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved Cabletron Systems
products in the network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
n
Indicates the generic use of a number. (e.g., 19
nn
indicates a
four-digit number in which the last two digits are unknown.)
[]
In the Local Management screens, the brackets indicate that a
value may be entered or selected. In the format descriptions in the
Network Tools section, required arguments are enclosed in [].
<>
In the format descriptions in the Network Tools section, optional
arguments are enclosed in <>.
World Wide Web
http://www.cabletron.com/
Phone
(603) 332-9400
Internet mail
FTP
ftp://ftp.cabletron.com
Login
anonymous
Password
your email address
To send comments or suggestions concerning this document, contact the
Cabletron Systems Technical Writing Department via the following
email address:
Make sure to include the document Part Number in the email message.