Cabletron Systems NBR-420 - Manual (Page 15)

Getting Help
NBR-SERIES Installation Guide Page 1-7
1.5 GETTING HELP
If you need additional support related to this device, or if you have any
questions, comments, or suggestions concerning this manual, contact
Cabletron Systems Technical Support:
By phone (603) 332-9400
Monday – Friday; 8
A . M . – 8 P . M . Eastern Time
By CompuServe GO CTRON from any ! prompt
By Internet mail [email protected]
By FTP ctron.com (134.141.197.25)
Login anonymous
Password your email address
Before calling Cabletron Systems Technical Support, have the following
information ready:
• Description of the failure
• Description of any action(s) already taken to resolve the problem (e.g.,
changing mode switches, rebooting the unit, etc.)
• Description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• Serial and revision numbers of all Cabletron Systems products in the
NBR network
• Device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers