Getting help – Concord Camera Eye-Q 3340z User Manual
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GETTING HELP
GETTING HELP
You can get help from our troubleshooting section, FAQ on our website or by contacting a customer
support representative.
Troubleshooting Section
If you need help with your camera, refer to the Troubleshooting section of this manual on page p.57
Website Customer Support/FAQ
Please visit our customer support website at: www.support.concord-camera.com to view the
FAQ section. Most support issues are answered in the Frequently Asked Questions (FAQ) section.
Customer Support
Before You E-mail or Call us
If you have questions concerning the operation of the camera or software installation, you can
speak to or e-mail a customer service representative. Please have the following information
available:
Camera Information:
Computer Information:
Name of camera model
Operating System
Camera Serial Number
Processor Speed (MHz)
Camera Info in camera (p.33):
Computer Make and Model
FW Version
Amount of memory
FW Part Number
Exact Error message received
Date
CD-ROM Part Number
Comment
For Camera Support please contact:
Toll Free in the US and Canada:
• (866) 522-6372
Monday – Friday 8:00am – 8:00pm
Saturday: 9am – 5pm
Sunday: 12pm – 4pm
Web: www.concord-camera.com
Email: [email protected]
For ArcSoft Technical Support on Photo Editing Software, please contact:
In the USA and Canada:
In Europe:
ArcSoft, Inc.
Arcsoft, Inc.
46601 Fremont Blvd.
Unit, Shannon Industrial
Fremont, CA 94538
Estate
Monday – Friday
Shannon, Co. Clare, Ireland
8:30AM - 5:30PM (PST)
Tel: +353 (0) 61 702087
Tel: (510) 440-9901
Fax: +353 (0) 61 702001
Fax: (510) 440-1270
E-mail: [email protected]
Web: www.arcsoft.com
E-mail: [email protected]
Note: Working hours are subject to change without prior notice.
Toll Free in Europe:
• UK: 0800-1696482
• Spain: 900-973195
• Germany: 0800-1800563
• Italy: 800-781883
• France: 0800-917599
Toll:
• 31-53-4829779
Monday – Friday 09:00 – 18:00
Saturday & Sunday: closed
(Central European Time)
Email: [email protected]