Amico Light-Duty Monitor Arm - Manual (Page 15)

www.amico.com 15
SECTION 6: Maintenance and Troubleshooting
Preventive Maintenance
WARNING LMA requires periodic inspection and maintenance to perform optimally and achieve maximum
operation life.
WARNING The intervals shown are recommended. Maintenance schedules should be more frequent for
higher use areas.
Area Maintenance
Period
(Month)
1
VESA Adapter
• Check if the adapter plate and the monitor are securely attached. Ensure the four screws on the
mounting plate(s) are fastened to the tightest possible position.
• Visually inspect for any signs of grinding and gapping.
4
2
MRS Rail Mount Adapter
• Ensure the two set screws on the channel are fastened to the tightest possible position.
1
3
Swivel Joint
• Ensure screw on bottom of joint is fastened to the tightest possible position using a #3 Philips head
screwdriver.
• Ensure set screw at back of joint is tightened. Use a 2.5 mm HEX key to tighten as needed.
1
Troubleshooting
Symptom Possible cause Solution
Too easy or too difficult to tilt the monitor
up and down
• Excessively loosened or tightened
hardware
• Adjust respective screws to control the
correct movement
Too easy or too difficult to utilize the
portrait/landscape feature
• Weight of the monitor is not compatible
with the arm
• Please contact Amico Accessories Inc.
The entire arm is rocking slightly when in
use
• Damaged hardware • Please contact Amico Accessories Inc.
Length of the extension arm is at an angle
• Loosened/damaged hardware
• Perform preventive maintenance
• Check all screws are secured
• Please contact Amico Accessories Inc.
Extension arm is not secure or it is rocking
slightly
Arm is too difficult to maneuver with the
monitor
• Damaged extension arm
• Weight of the monitor exceeds the load
rating
• Please contact Amico Accessories Inc.
Arm falls to the lowest position on its own
when monitor is attached
• Counterbalance is not adjusted properly
for devices
• Adjust for the correct counterbalance
• See section 4: adjustment procedure
Excessive gapping or angling at joints of
arm
• Damaged hardware or other physical
damage
• Equipment is too heavy
• Check device mounted for weight
compatibility. If problem persists
contact Amico Accessories Inc.
If the above solutions do not solve your symptoms or you are in need of parts/hardware, please contact Amico
Accessories, 1.877.264.2697