Step 4: is the print quality acceptable – HP LaserJet 1320 User Manual

Page 95

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Yes

If the demo page printed, go to

Step 4: Is the

print quality acceptable?

No

If no paper came out, see

Paper handling

problems

.

If you are unable to resolve the problem,

Contact

HP support

.

Step 4: Is the print quality acceptable?

Yes

If the print quality is acceptable, go to

Step 5: Is

the printer communicating with the computer?

No

If the print quality is poor, see

Improving print

quality

.

Verify that the print settings are correct for the
media you are using. See

Choosing paper and

other media

for information on adjusting the

settings for various types of media.

If you are unable to resolve the problem,

Contact

HP support

.

Step 5: Is the printer communicating with the computer?

Try printing a document from a software application.

Yes

If the document prints, go to

Step 6: Does the

printed page look like you expected?

No

If the document does not print, see

Printer

software problems

.

If you are using a Macintosh computer, see

Common Macintosh problems

.

If you are using a PS driver, see

Troubleshooting

PostScript (PS) errors

.

If you are unable to resolve the problem,

Contact

HP support

.

Step 6: Does the printed page look like you expected?

Yes

The problem should be resolved. If it is not
resolved,

Contact HP support

.

No

See

Printed page is different than what

appeared on screen

.

If you are unable to resolve the problem,

Contact

HP support

.

ENWW

Finding the solution

85

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