HP Photosmart D110 - Manual (Page 2)

2
Setup troubleshooting
If the
HP Photosmart
doesn’t turn on...
1. Check the power cord.
• Make sure the power cord is firmly connected to both the printer and the power adaptor.
An LED on the power supply will be lit if the power cord is working.
• If you are using a power strip, check that the power strip is turned on. Or, plug the printer
directly into a power outlet.
• Test the power outlet to make sure that is working. Plug in another appliance that you
know works, and see if it has power. If not, there may be a problem with the power outlet.
• If you plugged the printer into a switched outlet, check that the outlet is turned on.
2. Turn off the printer, and then unplug the power cord. Plug the power cord back in, and then
press the button to turn on the printer.
3. Take care not to press the button too quickly. Press it only once. It might take a few minutes
for the printer to turn on, so if you press the button more than once, you might be turning
off the printer.
4. If you have completed all the above steps, but are still having a problem, contact HP support
for service. Go to www.hp.com/support .
If you are unable
to print...
Make sure that your HP Photosmart is set as the
default printer.
To do this:
• On the Windows taskbar, click Start.
• Then click Control Panel.
• Then open:
• Devices and Printers (Windows 7)
• Printers (Vista)
• Printers and Faxes (XP)
Look for your printer to see if it has a check
mark in a circle next to it. If not, right-click the
printer icon and choose “Set as default printer”
from the menu.
If you still can’t print, or if the Windows
software installation failed:
1. Remove the CD from your computer’s CD
drive, and then disconnect the printer from
the computer.
2. Restart the computer.
3. Temporarily disable any software firewall
and close any anti-virus software.
4. Insert the printer software CD into the
computer CD drive, then follow the
onscreen instructions to install the printer
software. Do not connect the USB cable
until you are told to do so.
5. After the installation finishes, restart the
computer and any security software you
disabled or closed.
If you are unable to print, uninstall and reinstall
the software.
The uninstaller removes all the HP software
components that are specific to this HP
Photosmart. It does not remove any components
that are shared by other printers or programs.
To uninstall the software:
1. Disconnect the printer from your computer.
2. Open the Applications: Hewlett-Packard
folder.
3. Double-click HP Uninstaller . Follow the
onscreen instructions.
To install the software:
1. Insert the CD into your computer’s CD
drive.
2. On the desktop, open the CD, then
double-click HP Installer .
3. Follow the onscreen instructions.
Mac Windows
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