Self-help – Samsung t139 User Manual
Page 65
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Changing Your Settings 61
Self-help
A customer care (diagnostic) solution is provided on this handset.
This solution allows your carrier to efficiently solve subscriber
service issues from a T-Mobile portal.
To use this feature:
1.
From the Idle menu, dial 611 then press
from the
handset to diagnose.
Self-Help software immediately captures the call and
displays a menu screen that displays frequently asked
questions, troubleshooting and other tips and tricks.
2.
Using this portal, you can automatically configure your
handset, using step-by-step instructions. You can also
make account inquiries and pay bills.
Note: For more information, please contact T-Mobile customer service.
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