Freedom Designs Freedom NXT - Manual (Page 3)

FREEDOM DESIGNS, INC.
III
WPCNXT 62013
Dealer Accounts & Terms
A Freedom Designs, Inc. dealer application must be completed
and approved before an account can be established. Freedom
Designs standard terms for open accounts are net 30 days,
unless other terms are agreed upon. Completed orders will
not be shipped and new orders will not be processed on
accounts with outstanding balances over 60 days.
Ordering
Orders may be placed over the telephone, by fax, mailed or
e-mailed into the Customer Service Department. Measurement
forms are provided in the catalog to assist in ordering. Phone
orders must be followed up with a hard copy confirming P.O. For
any questions, please call Customer Service.
Published Prices
Prices are subject to change without prior notice.
Price Quotes
If requested, Customer Service will provide a written quote
for products. Written quotes will be valid for 60 days.
Shipping
All Freedom Designs, Inc. products are shipped ground,
FOB Simi Valley. Freight charges on factory installs may apply
on wheelchairs not manufactured by Freedom Designs, Inc.
For requests of special handling or exceptional freight,
up-charges will be billed.
Returns
All returns must have a Return Authorization Number (R.A.#)
on the box and must be shipped freight pre-paid. Product
received without a valid R.A. # will be refused. The R.A. #
must be obtained from the Customer Service Department.
All returns MUST be received in the factory within 45 days
of issuance of the R.A. #. Returns are subject to exami-
nation at the discretion of Freedom Designs, Inc. Returns
may be subject to a 25% restocking fee. Custom fabricated
products may not be returned.
Cancellations
Prior to canceling an order, a valid cancellation number
must be obtained from Freedom Designs Customer Ser-
vice Department. Restocking charges will occur on orders
in progress and will be assessed based on the stage of
completion. Custom fabricated products will be charged at
100%.
Errors & Omissions
All Freedom Designs products are quality controlled prior to
shipping. However, should there be a problem, it must be
reported to Customer Service within three weeks of receipt
of order for resolution.
Liability
Freedom Designs, Inc. is not responsible for any product used
incorrectly or with the wrong application. We recommend that
positioning products be used in conjunction with a team of
professionals that have been involved with the evaluation
of the client. Freedom Designs, Inc. is responsible for any
product that is defective in manufacturing or that was made
in error by Freedom Designs, Inc.
Hours of Business
Customer Service: Monday through Friday
6:00 a.m. to 5:00 p.m. PST
Message Center: Available when factory is closed
FAX Line: Available 24 hours a day, 7 days a
week
Terms & Conditions