FORD 2014 Explorer v.2 - Manual (Page 469)

Voice command issues
Issue Possible cause(s) Possible solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.
• You may be using
the wrong voice
commands, OR
• You may not be
saying the name
exactly as it is
saved, OR
• Contacts in your
phonebook may be
very short and
similar, or they may
contain special
characters, OR
• Your phonebook
contacts may be
saved in CAPS. • Review the phone voice
commands at the beginning of
the phone section.
• Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved
as Joe Wilson, say “Call Joe
Wilson”.
• The system works better if
you list full names, such as
“Joe Wilson” rather than “Joe”.
• Do not use special
characters such as 123 or ICE,
as the system does not
recognize them.
• If contacts are saved in
CAPS, you have to spell them.
JAKE requires you to say, “Call
J-A-K-E”.
SYNC® 467
2014 Explorer (exp)
Owners Guide gf, 2nd Printing, September 2013
USA (fus)