Page 20 drive installation troubleshooting – Granite Digital FireWire 800 Hot-Swap Series User Manual

Page 20

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Page 20

DRIVE INSTALLATION

Troubleshooting

if it was a Windows drive, there is also the chance that the drive will not
mount. To reinitialize a drive in this state use the diagnostic menu on our LCD
module and quick erase the drive. Then plug the drive into the Macintosh and
the window to initialize the drive will appear as soon as the drive mechanism
comes up to speed. Use Extended HFS+ on your partition selection. Once the
drive has been re-initialized, you can put it back into the FireWire Case and it
should mount. Use the Field Upgrade Utility to double check the drive and
remember to set it back to master when installing it into the case.

Macintosh OS X

: When you install a new drive mechanism using OSX the

Application “Disk Utility” is what you use to Partition, Format, RAID, Test, or
Erase the drive. Disk Utility is located in the Applications / Utility folder.

Windows

:

New drive mechanisms that are plugged into the Windows operating sys-

tems will need to be partitioned and formatted before they will show up as a
new drive letter. Check the Microsoft website for details on how to use Fdisk
and Format (98SE or ME) and how to use Disk Management Utility (2000 and
XP). Formatting and Partitioning a FireWire drive is exactly the same as any
other Microsoft supported drive.

Again you can use the “Field Upgrade Utility” to check and make sure

that the drive is being seen properly prior to formatting. You should see their
serial number, version date, and the letters “ata” under dev1.

2- COPIED FILES ARE MUCH BIGGER THAN ORIGINAL

:

This problem is specific to the Macintosh. If you initialize a drive using

Standard HFS partition, the files will appear very large. The solution is to reini-
tialize the drive using “Extended HFS+ Partitioning”.

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