Classe Audio Surround Sound Processor SSP-800 - Manual (Page 60)

60
Troubleshooting
Always refer any service problems to your Classé dealer. However, if you run into
a problem, we recommend referring to this section fi rst as sometimes an error is
not a malfunctioning product, but simply an oversight in the proper setup of the
component. Th
is section provides suggested solutions to potential problems.
If none of these solutions work, please consult your Classé dealer for assistance.
Th
ere are no user-serviceable parts inside the Surround Sound Processor.
Important! Verify that the power amplifier(s) connected to the SSP-800
is powered off before checking any cable connections and
before power cycling the Surround Sound Processor.
1 Everything appears to be powered on, but there is no sound.
3 Adjust the volume control to a moderate level - audible but not
excessive.
3 Make sure that the selected source component is powered on,
not in Standby mode, playing an audio track, and not in pause
mode.
3 Ensure that the proper input has been selected for the current
source.
3 Verify that the Mute control is NOT active.
3 Ensure that the amplifi er is powered up and not in Standby
mode.
3 Check the Menu -> System Status information to verify an audio
signal is being received.
3 Verify that all cables are securely connected to the proper inputs
and outputs, with no kinks or stress points.
2 There is no sound and the Standby LED is not lit.
3 Ensure that the SSP-800 is properly connected to the electrical
outlet - the AC cord is positioned fi rmly in the AC mains
receptacle in the rear panel and the power switch is in the On
position.
3 Verify that the power from the electrical outlet is within 15% of
its specifi ed line voltage. If the power fl uctuates outside of this
range, then the SSP-800 has switched to protection mode, which
requires a power cycle to reset the Surround Sound Processor to
its normal operating mode.
3 If the SSP-800 is properly plugged in and the power from the
electrical outlet is at the proper level, try the following: Put the
SSP-800 in Standby mode, switch off the main power switch on
the rear panel, and unplug the Surround Sound Processor for
at least thirty seconds. Th
en plug the cord back in and trying
powering up again. Sometimes, a brown-out (short-term power
loss) can activate the protection mode, which requires a power
cycle to reset the SSP-800 to its normal operating mode.
3 Remove the AC cord from the unit, and open the fuse holder
immediately above the AC cord inlet. If the fuse is blown,
contact your qualifi ed Classé dealer immediately.