Cannot connect to computer properly, 63 troubleshooting – Canon Pixma iP4300 User Manual

Page 67

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63

Troubleshooting

Cannot Connect to Computer Properly

„

Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work

„

“Hi-Speed USB Device Plugged into non-Hi-Speed USB Hub” or “This
Device Can Perform Faster” Message Is Displayed (Windows XP Only)

Cause

Action

Your system environment is not fully
compatible with USB 2.0 Hi-Speed.

If your system environment is not fully compatible with USB 2.0 Hi-Speed, the
printer will operate at a lower speed provided under USB 1.1. In this case, the
printer operates properly but printing speed may slow down due to
communication speed.
Check the following to ensure that your system environment supports USB 2.0
Hi-Speed connection.
z

The USB port on your computer supports USB 2.0 Hi-Speed connection.

z

The USB cable, and the USB hub if you are using one, support USB 2.0 Hi-
Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable
to be no longer than around 10 feet (3 meters).

z

The operating system of your computer supports USB 2.0 Hi-Speed
connection.
Obtain and install the latest update for your computer.

z

The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your
hardware and install it on your computer.

Important

For details on USB 2.0 Hi-Speed of your system environment, contact the
manufacturer of your computer, USB cable, or USB hub.

Cause

Action

The printer is connected to a computer
that does not support USB 2.0 Hi-
Speed.

Your system environment is not compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on
page 63.

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