Dell Portable Backup Hard Drive User Manual
Page 11
Troubleshooting
11
NOTE:
Please ensure that your computer is up to date with the latest
drivers and BIOS version prior to attempting steps 4 and 5. The latest
drivers and BIOS version can be downloaded from the manufacturer's
website. For Dell computers, visit www.dell.com/support
NOTE:
The keystrokes used to invoke the BIOS (system setup) on your
computer will vary depending upon the computer manufacturer. Please
refer to the manufacturer's user guide or website for this information. For
Dell computers, pressing the <F2> key during computer startup will
launch the BIOS menu and the <F12> key will invoke the computer boot
menu.
NOTE:
To diagnose your storage drive on a Dell computer, you can
launch the PC Checkup Dell Diagnostics tool from the My Dell icon. Or
visit
4
Hard drive not detected
in BIOS (system setup)
• Press the <CTRL> + <ALT> +
<DELETE> keys together when on
the BIOS screen. This will restart
your computer and the external hard
drive should now be listed under the
bootable device list.
•
Restart the computer after logging
on to Windows and then access the
BIOS screen to check if the external
hard drive is listed under the
bootable device list.
5
Unable to boot to the
operating system from
the external hard drive
Restart the computer after logging on to
Windows and then access the BIOS screen to
check if the external hard drive is listed as the
first boot device.
Steps Symptom
Solution