Dell Wireless Dock - Manual (Page 25)

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5. Appendix A Troubleshooting
Symptoms Suggested solutions
1. No video on the monitor
attached to the HDMI port
on dock.
 Make sure the laptop is connected to the Dell wireless
dock D5000 station. Try to disconnect and re-connect
to the docking station.
 Make sure the HDMI cable supplied with the panel is
tightly secured to the video port in the Dell wireless
dock D5000ing station.
 Try a different HDMI cable.
 Make sure the DisplayLink Display Adapter driver is
installed properly and appears in the device manager.
2. No video on the monitor
attached to the DisplayPort
port on dock.
 Make sure the laptop is connected with Dell wireless
dock D5000ing station. Try to disconnect and
reconnect with docking station.
 Make sure the DisplayPort cable supplied with the
panel is tightly secured to the video port in the Dell
wireless dock D5000ing station.
 Try a different DisplayPort cable.
 Make sure the DisplayLink Display Adapter driver is
installed properly and appears in the device manager.
3. Video on the attached
monitor is distorted or
flickering.
 Make sure the HDMI or DisplayPort cable supplied
with the panel is tightly secured to the video port in the
Dell wireless dock D5000ing station.
 Try a different HDMI or DisplayPort cable.
 When the monitor is distorted or flickering, please
re-set your monitor to restore it to its original settings.
4. Video on the attached
monitor is not displayed as
an extended monitor.
 Make sure the DisplayLink Display Adapter driver is
installed properly and appears in the device manager.
 Re-Install the DisplayLink driver from c:/program
files/Wilocity/Dockingdrivers/DisplayLink
5. Audio jack is not functioning
or is lagging.
 First, try a re-set on the Dell wireless dock D5000
station to make sure it is not a software issue. If that
fails to work, try to re-plug in the audio cable to the
docking station from the external speaker.
 Make sure the laptop is stationed to avoid audio lag.
6. USB ports are not functional  Make sure the laptop is connected to the Dell wireless