Getting help, Technical assistance, Online services – Dell PowerVault 122T LTO (Autoloader) User Manual

Page 20

Advertising
background image

Back to Contents Page

 

Getting Help

  

Technical Assistance

  

Dell Enterprise Training and Certification

  

Problems With Your Order

  

Product Information

  

Returning Items for Warranty Repair or Credit

  

Before You Call

 

Technical Assistance

 

If you need assistance with a technical problem, perform the following steps:

1.

 

Complete the procedures in "Troubleshooting Your System."

2.

 

Run the system diagnostics and record any information provided.

3.

 

Make a copy of the

Diagnostics Checklist

, and fill it out.

4.

 

Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.

 

For more information, see "Online Services."

5.

 

If the preceding steps have not resolved the problem, call Dell for technical assistance.

NOTE:

Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.

NOTE:

Dell's Express Service Code system may not be available in all countries.

 

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. To
obtain your express service code, go to support.dell.com and enter your service tag. Your express service code will be displayed. Please make a note of
the express service code for use when calling technical support.

 

For instructions on using the technical support service, see "

Technical Support Service

" and "

Before You Call

."

NOTE:

Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on

availability.

 

Online Services

 

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access
help tools and information.

 

You can contact Dell electronically using the following addresses:

l

 

World Wide Web

 

www.dell.com/

 

www.dell.com/ap/ (Asian/Pacific countries only)

 

www.dell.com/jp (Japan only)

 

Advertising