Troubleshooting – Dell 1TB Portable External Hard Drive USB 3.0 User Manual
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Troubleshooting
This section is designed to walk you through troubleshooting steps in order to
identify solutions to commonly experienced issues with USB-connected
external drives.
Issues and Solutions
Steps Symptom
Solution
Drive is not recognized by
a
Check the USB connection.
the system.
Disconnect and re-connect to a
different USB port.
b
Check the connection between the
USB 3.0 adapter and the drive. The
hard drive LED should turn on if
the hard drive is receiving adequate
power.
c
Check the USB 3.0 data cable, or try
using an alternate cable.
Slow data transfer rate
Ensure that the drive is connected to a USB 3.0
port. Refer to the user guide of your computer
manufacturer to determine the location of the
USB 3.0 ports on your computer.
AutoPlay not popping up
a
Check the AutoPlay settings in
Windows.
b
Open AutoPlay by clicking the Start
button, and then clicking
Control
Panel. In the search box, type
autoplay, and then click AutoPlay in
the options.
c
To turn AutoPlay on, select the Use
AutoPlay for all media and devices
checkbox.
Troubleshooting
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