Solving problems, Drive problems, Cd and dvd drive problems – Dell Precision M20 User Manual
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Solving Problems
Dell Precision™ Mobile Workstation M20 User's Guide
Drive Problems
Fill out the
Diagnostics Checklist
as you complete these checks.
CD and DVD drive problems
Problems writing to a CD/DVD-RW drive
E-Mail, Modem, and Internet Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Ensure that Microsoft® Windows® recognizes the drive —
Click the Start button and click My Computer. If the optional floppy drive or
the CD or DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
Test the drive —
l
Insert another floppy into the optional floppy drive or a CD or DVD into the optical drive to eliminate the possibility that the original
one is defective.
l
Insert a bootable floppy into the optional floppy drive and restart the computer.
Clean the drive or disk —
See "
Cleaning Your Computer
."
Ensure that the CD is snapped onto the spindle
Check the cable connections
Check for
hardware incompatibilities
Run the
Dell Diagnostics
NOTE:
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Close other programs —
The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the CD/DVD-RW.
Turn off Standby mode in Windows before writing to a CD/DVD-RW disc —
See "
Power Management
" or search for the keyword standby
in the Windows Help and Support Center for information on
power management modes
.
Change the write speed to a slower rate —
See the help files for your CD or DVD creation software.