Troubleshooting the keyboard – Dell PowerEdge M805 User Manual

Page 181

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Troubleshooting Your System

181

5 If two or more blades are installed in the enclosure, select a different blade.

If the monitor is connected to the back-panel iKVM module and works
with another blade, the first blade may need to be reseated. See "Removing
and Installing a Blade" on page 96. If r
eseating the blade does not help, the
blade may be faulty. See "Getting Help" on page 217.

6 Swap the monitor with a known-working monitor.

If the monitor does not work when connected to the blade front-panel
connector, the blade may be faulty. See "Getting Help" on page 217.

If the monitor does not work when connected to the iKVM module, the
iKVM module may be faulty. See "Getting Help" on page 217.

Troubleshooting the Keyboard

Problem

No keyboard input

Possible Cause

Faulty keyboard or keyboard cable

iKVM module

Blade connection to midplane

Faulty SIP (KVM dongle, used with an external KVM)

Action

1 Ensure that the blade(s) is turned on.
2 Verify that the iKVM firmware revision is current.
3 Check the keyboard connection to either the front-panel connector on the

blade or to the back-panel iKVM module.

4 If the keyboard is connected to an external KVM using a SIP, check that

the SIP is compatible with the KVM.

5 If two or more blades are installed in the enclosure, select a different blade.

If the keyboard is connected to the back-panel iKVM module and works
with another blade, the first blade may need to be reseated. See "Removing

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