Drive does not load the tape cartridge – Dell PowerVault LTO4-120HH User Manual
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Red Hat Linux Operating System Environments
The tape driver for Red Hat Linux, called st, is included as part of the Red Hat Linux operating system.
When Red Hat Linux starts, the operating system recognizes the tape drive and automatically configures it as a device in the /dev directory. If it is the first
tape device in the /dev directory, the tape drive is known as:
/dev/st0 or /dev/nst0.
There are various ways to view the log files to see whether Linux recognizes the tape drive:
l
One method is to open a terminal window and issue the following command from the root directory:
dmesg | grep SAS
This command produces an output similar to:
SCSI0:LSI Logic SAS based MegaRAID driver
l
Another method might be to use the command:
cat /proc/scsi/scsi
This command produces an output similar to:
Host: scsi0 Channel: 0 Id:6 Lun:00
Vendor: Quantum Model: ULTRIUM 4 Rev: 2074
Type: Sequential-Access ANSI SCSI revision 04
l
You can also use a text editor to view the messages in the file /var/log/ and look for tape drive entries.
l
Sometimes a system can have multiple tape device names in the /dev directory and will not know which st number to use. To view the st device
number for your attached tape drive, use the command:
dmesg | grep tape
This command produces an output similar to:
st 1:0:0:0: Attached SCSI tape st0
Drive Does Not Load the Tape Cartridge
If you cannot load a tape cartridge into the PowerVault LTO-4-120 Half-Height tape drive:
1.
Verify that the two-color status LED is green and the seven-segment LED is off/blank.
2.
If other LEDs are on, reset the tape drive by pressing and holding the eject button on the front panel for more than 5 seconds and releasing it.
3.
Verify that the tape drive passes the Power On Self Test by viewing the front panel activity (see
Figure 4-1
and
Table 4-1
).
If the two-color status LED is flashing amber and the seven-segment LED displays the number "4" or "5" to indicate a Power On Self Test error, contact
Technical Support to resolve the possible problem with the tape drive.
4.
If the two-color status LED is green and the other indicators are off/blank and you still cannot load a tape cartridge into the tape drive, examine the
tape and the inside of the tape drive.
¡
Verify that:
n
There are no tape labels interfering with tape insertion.
n
Tape labels are only on proper tape surfaces, and that labels are flat and not curled.
n
The tape drive opening is free of debris and tape labels.
n
The tape pin and tape are fully within the cartridge.
¡
If you are inserting a cleaning cartridge, verify that the cleaning tape:
n
Is valid. The tape drive ejects unsupported cleaning tapes.
n
Has not expired. See
Table 4-1
for Expired cleaning cartridge detected .
IF the two-color status LED is . . .
AND other LEDs are . . .
THEN . . .
off,
off/blank,
refer to the procedures for troubleshooting power problems
under
Computer Hardware Does Not Recognize the Tape Drive
to determine why the green status LED is not on.
green,
on or flashing,
see
Table 4-1
to determine whether the other LED activity is
normal or abnormal. Then proceed to
If the seven-segment LED displays the number "4" or "5" to
indicate a Power On Self Test error, contact Technical Support
to resolve the possible problem with the tape drive.
green,
off/blank,