Autotech service, Product information, Autotech service product information – Dell Inspiron 1410 (Late 2008) User Manual

Page 34

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32

Getting Help

Dell Marketing and Sales e-mail addresses

[email protected]

(Asian/Pacific

countries only)
[email protected]

(Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com

Log in as user:

anonymous, and use your

e-mail address as your password.

AutoTech Service

Dell’s automated support service–AutoTech–

provides recorded answers to the questions

most frequently asked by Dell customers about

their portable and desktop computers.
When you call AutoTech, use your touch-tone

telephone to select the subjects that correspond

to your questions. For instructions on accessing

the telephone number to call your region, see

“Contacting Dell” on page 34.

Automated Order-Status Service
To check on the status of any Dell products that you

have ordered, you can go to support.dell.com, or

you can call the automated order-status service. A

recording prompts you for the information needed

to locate and report on your order. For the telephone

number to call your region, see “Contacting Dell” on

page 34 for problems with your order.
If you have a problem with your order, such as

missing parts, wrong parts, or incorrect billing,

contact Dell for customer assistance. Have your

invoice or packing slip handy when you call. For

the telephone number to call for your region,

see “Contacting Dell” on page 34.

Product Information

If you need information about additional

products available from Dell, or if you would like

to place an order, visit the Dell website at
www.dell.com. For the telephone number to call

for your region or to speak to a sales specialist,

see “Contacting Dell” on page 34.

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