Lockups and software problems, The computer does not start up, The computer stops responding – Dell Dimension E520 User Manual
Page 36: A program stops responding, Ering machine, fax machine, surge, Protector, or line splitter, Communicating with windows
36
Solving Problems
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
The computer does not start up
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
T
EST
THE
KEYBOARD
—
Connect a properly working keyboard to the computer, and try using the keyboard.
R
UN
THE
H
ARDWARE
T
ROUBLESHOOTER
—
See "Resolving Software and Hardware Incompatibilities"
C
HECK
THE
D
IAGNOSTIC
L
IGHTS
—
See "Diagnostic Lights" on page 47.
E
NSURE
THAT
THE
POWER
CABLE
IS
FIRMLY
CONNECTED
TO
THE
COMPUTER
AND
TO
THE
ELECTRICAL
OUTLET
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
E
ND
THE
PROGRAM
—
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click Applications.
3
Click the program that is no longer responding.
4
Click End Task.