Dell Vostro A840 (Mid 2008) - Manual (Page 67)

Getting Help
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3 Include any accessories that belong with the
item(s) being returned (power cables,
software floppy disks, guides, and so on) if
the return is for credit.
4 Pack the equipment to be returned in the
original (or equivalent) packing materials.
You are responsible for paying shipping expenses.
You are also responsible for insuring any product
returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding
requirements will be refused at Dell’s receiving
dock and returned to you.
Before You Call
NOTE: Have your Express Service Code
ready when you call. The code helps Dell’s
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
back or bottom of your computer).
Remember to fill out the Diagnostics Checklist
(see "Diagnostics Checklist" on page 68). If possible,
turn on your computer before you call Dell for
assistance and call from a telephone at or near the
computer. You may be asked to type some commands
at the keyboard, relay detailed information during
operations, or try other troubleshooting steps
possible only at the computer itself. Ensure that the
computer documentation is available.
CAUTION: Before working inside your
computer, follow the safety instructions in
the documentation that shipped with your
computer.
book.book Page 67 Thursday, September 25, 2008 2:38 PM