Dell Monitor Stand MKS14 - Manual (Page 20)

Troubleshooting
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17
Symptoms and Solutions
Troubleshooting
Common problems
Symptoms
(1) There is no video on the
monitor attached to the
dock.
(2) The video on the
attached monitor is
distorted or corrupted.
(3) The video on the
attached monitor is not
displaying in extended
mode.
(4) The audio connectors
are not functioning.
(5) HDCP content is not
able to display on the
attached monitor.
• Check the video connection cables
to the dock.
• Unplug from the power supply, wait 10
seconds, and then re-connect to the
power supply.
• Check video connection cables.
• Check the video resolution under
Control Panel > All Control Panel Items >
Display> Change Display Setting.
Change the settings by either:
• Configuring under
Control Panel > All Control Panel Items >
Display > Change Display Setting.
• Switch by cycling the “Windows Key +P.
• Check the setting under
Control Panel > All Control Panel Items >
Sound
to make sure the USB Audio device is
available and set to default. Right click to
show all available options.
• Check that the attached monitor is HDCP
compliant.
Possible solutions