Dell PowerVault 715N (Rackmount NAS Appliance) - Manual (Page 40)

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell
website at http://www.dell.com/. For the telephone number to call to speak to a sales specialist, see " Dell Contact
Numbers ."
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see " Dell Contact Numbers ."
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of any tests you have run and any error messages reported by the diagnostics program.
4. Include any accessories that belong with the item(s) being returned (such as power cables, software floppy disks,
and guides) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and
you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone
system direct your call more efficiently.
If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the
computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or
try other troubleshooting steps possible only at the computer system itself. Make sure that the system documentation is
available.
CAUTION: Before servicing any components inside your computer, see " Safety First—For You and Your
System ."
Dell Contact Numbers
The following table provides country-specific access codes and telephone numbers, websites, and email addresses that
you can use to contact Dell.
The codes required depend on where you are calling from as well as the destination of your call; in addition, each country
has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an
international operator.
NOTE: Toll-free numbers are for use only within the country for which they are listed. Area codes are most often
used to call long distance within your own country (not internationally)—in other words, when your call originates
in the same country you are calling.
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-mail Address
Area Codes,
Local Numbers, and
Toll Free Numbers
Antigua and Barbuda General Support 1-800-805-5924
Argentina (Buenos
Aires)
International Access
Code: 00
Tech Support and Customer Care toll free: 1-800-444-0733
Sales toll free: 1-800-444-3355
Tech Support Fax 11 4515 7139