Dell Precision M6400 (Late 2008) - Manual (Page 30)

30
Troubleshooting Tips
The computer does not start up
E NSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
A program stops responding
E ND THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager,
and click the Applications tab.
2 Click to select the program that is no longer responding, and click End
Task.
A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
C HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then
reinstall the program.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
R UN THE P ROGRAM C OMPATIBILITY W IZARD —
1 Click Start → Control Panel→ Programs→ Use an older program
with this version of Windows.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
T URN THE COMPUTER OFF — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 6 seconds (until the computer turns off), and then restart your
computer.
Other software problems
C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed
on your computer.
book.book Page 30 Monday, September 8, 2008 11:51 AM