Troubleshooting, Troubleshooting the dell bluetooth speakers – Dell Wireless Speaker System AC411 User Manual

Page 10

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Troubleshooting the Dell Bluetooth Speakers

If you have problems with your speaker system

COMMON SYMPTOMS

WHAT YOU EXPERIENCE

POSSIBLE SOLUTIONS

Speakers are powered on but the
power-status light is off.

- If the power-status light is off,

check if the wall socket is working.
Connect the speakers to a different
wall socket and try again.

- Make sure the power adapter is

connected to the speakers.

- The power adapter has failed and

needs to be replaced.

The power-status light is on but
the speakers are not working in the
Aux-in mode.

- Make sure the Aux-in cable is
connected to the Aux-in port and

bluetooth LED is turned off. Reseat
the Aux-in cable and try again.

The power-status light is on but
the speakers are not working in the
bluetooth mode.

- Make sure that the bluetooth on

your device is turned on.

- Make sure the Bluetooth LED is

blinking blue on the remote
control.

- Pair the speaker with your

computer again.

Speakers are not functioning
properly / No sound from the
speakers

The speakers are not appearing in
the Devices and Printers list in the
operating system.

- Restart the speakers.
- Pair the speaker with your

computer again.

Distorted sound in AUX-in mode

Remove

any

obstructions

between the speakers and the user.

- Make sure the Aux-in cable is

connected firmly to the woofer and
your computer.

- Set the volume control on the

remote control to fifty percent.

- Decrease the volume level in the

application program.

- Clean and reseat all the cables.
- Test the speakers on another

audio source for example a
portable music player.

- Ensure no loose objects are

touching the speaker.

Sound from the speakers is
distorted

Distorted sound in Bluetooth
mode

- Remove any obstructions