Chapter, Chapter 12: support – Cognitive Solutions C SERIES User Manual

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Copyright © 2006, Cognitive - 1.800.525.2785

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Chapter 12: Support

Contacting Customer Support

If technical assistance is required for the C Series printer and the troubleshooting

suggestions in this guide do not solve the issue, please refer to the following support
services to obtain assistance.

Telephone Technical Support

During the warranty period, please obtain assistance from the Cognitive C Series
Technical Support Team.
Service and Repair: Hours: 8AM-5PM Mountain Standard Time (MST).
Toll Free: +1.888.632.8292
Telephone: +1.720.221.9549
E-Mail:

C Series [email protected]

The C Series Technical Support Team can answer questions regarding the setup,

configuration, installation, and operation of the C Series printer. They can also help
troubleshoot and diagnose printer problems and give instructions for service and

repair.
For printers not covered under warranty, please contact Cognitive for a free repair

estimate.

Finding Help on the Web

The Cognitive web site provides tips, tricks, and troubleshooting information for all

Cognitive printers, including the C Series printers.
Visit

http://www.compactindustrial.com/cseries/support

to find setup and firmware

information for your specific C Series printer model.

Cognitive Media Support

For all questions regarding Cognitive approved media please contact Cognitive
customer service at 1-800-525-2785.

Chapter

12

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