Chapter, Chapter 12: support – Cognitive Solutions C SERIES User Manual
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Chapter 12: Support
Contacting Customer Support
If technical assistance is required for the C Series printer and the troubleshooting
suggestions in this guide do not solve the issue, please refer to the following support
services to obtain assistance.
Telephone Technical Support
During the warranty period, please obtain assistance from the Cognitive C Series
Technical Support Team.
Service and Repair: Hours: 8AM-5PM Mountain Standard Time (MST).
Toll Free: +1.888.632.8292
Telephone: +1.720.221.9549
E-Mail:
C Series [email protected]
The C Series Technical Support Team can answer questions regarding the setup,
configuration, installation, and operation of the C Series printer. They can also help
troubleshoot and diagnose printer problems and give instructions for service and
repair.
For printers not covered under warranty, please contact Cognitive for a free repair
estimate.
Finding Help on the Web
The Cognitive web site provides tips, tricks, and troubleshooting information for all
Cognitive printers, including the C Series printers.
Visit
http://www.compactindustrial.com/cseries/support
to find setup and firmware
information for your specific C Series printer model.
Cognitive Media Support
For all questions regarding Cognitive approved media please contact Cognitive
customer service at 1-800-525-2785.
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