Autoloader logs, Error codes can found in, Table 2 – Dell PowerVault 124T User Manual

Page 53

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When either of these things occur, the system generates a log of the error. You can use these error logs to determine the type of error, when it occurred, and
what parts of the autoloader it affects. Different types of error logs are generated for the autoloader and for the internal tape drive.

l

The

Autoloader Logs

provide information for errors related to the autoloader, or data cartridge movement within the autoloader.

l

The

TapeAlert Logs

provide information for errors reported by the tape drive inside the autoloader.


 

Autoloader Logs


You can retrieve autoloader error log information through one of three methods:

l

Operator Control Panel (OCP) provides limited information

l

Remote Management Unit (RMU) display to screen

l

Detailed logs saved to text file through the RMU for call center diagnosis

Further information and recommended actions for Dell PowerVault 124T error codes can found in

Table 2

.

Autoloader Logs through OCP

To view Hard Error log information from the front panel:

1.

From the front panel LCD, scroll to Diagnostics, and then press Enter. The Diagnostics submenu appears.

2.

From the Diagnostics submenu, scroll to Error Logs, and then press Enter. The Error Log submenu appears.

3.

From the Error Logs submenu, scroll to Hard, and then press Enter. The log information is displayed.

4.

You may scroll up and down through the hard log entries. The most recent entry will be associated with the highest event number shown.

Autoloader Logs through RMU

To view hard error log information, or save all logs from the Remote Management Unit:

1.

From within the RMU, click the Diagnostics heading. The Diagnostics screen displays.

2.

Click View Logs to display the hard error log. The most recent entry will be associated with the highest event number shown.

3.

Detailed log information files are particularly useful when calling for support. If you want to save logs to a local text file, click Save Logs.

 

Table 2: Autoloader Error Detail

Error Type Description

Recommended Action

Autoloader Operating System Failure Types

01

Resource Deleted

Errors 01-25 indicate that an unexpected event has occurred within the autoloader internal operating
system. The autoloader internal operating system is called ThreadX, and some error messages may be
preceded by a 'TX' notation.

For any of these events:

l

Power cycle the autoloader.

l

Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
Panel (OCP).

Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.

l

Check

support.dell.com

for PowerVault 124T firmware updates.

l

If all previous steps fail, see

Contacting Dell

.

02

Pool Error

03

Pointer Error

04

Wait Error

05

Size Error

06

Group Error

07

No Event Timeout

08

Option Error

09

Queue Error

0A

Queue Empty

0B

Queue Full

0C

Semaphore Error

0D

Semaphore Timeout

0E

Thread Error

0F

Priority Error

10

Start Error

11

Delete Error

12

Resume Error

13

Caller Error

14

Suspend Error

15

Timer Error

16

Tick Error

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