Dell E1909WDD Monitor - Manual (Page 20)

Product Specific Problems
Dell™ Soundbar Problems
l Verify that the power outlet is functioning properly using any other electrical equipment.
No Video/Power LED on No picture or no brightness l Perform monitor self-test feature check.
l Check for bent or broken pins in the video cable connector.
l Run the built-in diagnostics.
Poor Focus Picture is fuzzy, blurry, or
ghosting l Eliminate video extension cables.
Shaky/Jittery Video Wavy picture or fine movement l Check environmental factors.
l Relocate the monitor and test in another room.
Missing Pixels LCD screen has spots l Cycle power on-off.
l Pixel that is permanently off is a natural defect that can occur in LCD technology.
l Run the built-in diagnostics
Stuck-on Pixels LCD screen has bright spots l Cycle power on-off.
l Pixel that is permanently off is a natural defect that can occur in LCD technology.
l Run the built-in diagnostics
Brightness Problems Picture too dim or too bright l Adjust brightness controls via key.
Horizontal/Vertical Lines Screen has one or more lines l Perform monitor self-test feature check and determine if these lines are also in self-test
mode.
l Check for bent or broken pins in the video cable connector.
l Run the built-in diagnostics
Synchronization Problems Screen is scrambled or appears
torn l Perform monitor self-test feature check to determine if the scrambled screen appears in
self-test mode.
l Check for bent or broken pins in the video cable connector.
l Restart the computer in the safe mode.
Safety Related Issues Visible signs of smoke or
sparks l Do not perform any troubleshooting steps.
l Contact Dell immediately.
Intermittent Problems Monitor malfunctions on & off l Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
l Reset the monitor to Factory Settings.
l Perform monitor self-test feature check to determine if the intermittent problem occurs in
self-test mode.
Missing Color Picture missing color l Perform monitor self-test feature check.
l Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
l Check for bent or broken pins in the video cable connector.
l Run the built-in diagnostics
Wrong Color Picture color not good l Run the built-in diagnostics
Image retention from a static
image left on the monitor for a
long period of time Faint shadow from the static
image displayed appears on
the screen l Use the Power Management feature to turn off the monitor at all times when not in use
(for more information, see
Power Management Modes ).
l Alternatively, use a dynamically changing screensaver.
Specific Symptoms What You Experience Possible Solutions
Cannot adjust the monitor with
the buttons on the front panel Brightness does not change l Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
No Input Signal when user
controls are pressed No picture, the LED light is
white. l Check the signal source. Ensure the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
l Check whether the signal cable is plugged in properly. Re -plug the signal cable if
necessary.
l Reset the computer or video player.
The picture does not fill the
entire screen. The picture cannot fill the
height or width of the screen l Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
l Run the built-in diagnostics
Common Symptoms What You Experience Possible Solutions
No Sound No power to Soundbar - the
power indicator is off (built-in
DC power supply. i.e.
E1909WDD) l Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator on the front of the Soundbar is illuminated.
l Ensure that the power cable from the Soundbar is plugged into the monitor.
l Ensure that the monitor has power.
l If the monitor has no power, see common problems , No Video/ Power LED off
No Sound Soundbar has power - power
indicator is on l Plug the audio line-in cable into the computer's audio out jack.
l Set all volume controls to their maximum and ensure that the mute option is not
enabled.