Troubleshooting drives – Dell Precision 220 User Manual

Page 55

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2.

Remove the computer cover

.

3. If you have a mini tower chassis, remove the AGP card brace according to the instructions in "

Removing and Replacing the AGP Card

Brace

."

4. Install a jumper plug on the

RTCRST jumper pins

and then remove it.

5. Replace the AGP card brace,

replace the computer cover

, reconnect the system to an electrical outlet, and turn on the system. If the problem

is not resolved, see "

Getting Help

" for instructions on obtaining technical assistance.

Troubleshooting Drives

If the monitor displays a system error message to indicate a drive problem during execution of either the boot routine or the

Dell Diagnostics

, or if

a drive is not operating correctly, perform the following steps:

1. Enter

System Setup

, and verify that the problem drive is configured correctly. Make any necessary changes, and reboot the system.

2. If the problem is not resolved, turn off the system, including any attached peripherals, and disconnect all the AC power cables from their

electrical outlets. Also, disconnect any telephone or telecommunication lines from the computer.

3.

Remove the computer cover

.

4. Verify that the DC power cables from the power supply are firmly connected to the connectors on each drive. Also verify that the interface

cable for each drive is firmly connected to the drive and to the system board.

5.

Replace the computer cover

, reconnect the system to an electrical outlet, and turn it on. If the problem is not resolved, proceed to step 6.

6. Insert the Dell Precision ResourceCD into the CD-ROM drive, reboot the system, and run the appropriate test group in the

Dell Diagnostics

.


If the Dell Diagnostics identifies a faulty drive, replace the drive. If the Dell Diagnostics identifies a faulty controller, the system board may be
faulty. See "

Getting Help

" for instructions on obtaining technical assistance.

Back to Contents Page

CAUTION: Before you remove the computer cover, see "

Safety First

—For You and Your Computer

."

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