Dell E1910 Monitor - Manual (Page 33)

Product Specific Problems
Dell™ Soundbar Problems
Horizontal/Vertical Lines Screen has one or more lines l Reset the monitor to Factory Settings.
l Perform Auto Adjust via OSD.
l Adjust Phase and Pixel Clock controls via OSD.
l Perform monitor self-test feature check and determine if these lines are also in self-test
mode.
l Check for bent or broken pins in the video cable connector.
l Run the built-in diagnostics.
NOTE: When using '2: DVI-D', the Pixel Clock and Phase adjustments are not available.
Synchronization Problems Screen is scrambled or appears
torn l Reset the monitor to Factory Settings.
l Perform Auto Adjust via OSD.
l Adjust Phase and Pixel Clock controls via OSD.
l Perform monitor self-test feature check to determine if the scrambled screen appears in
self-test mode.
l Check for bent or broken pins in the video cable connector.
l Restart the computer in the safe mode.
Safety Related Issues Visible signs of smoke or
sparks l Do not perform any troubleshooting steps.
l Contact Dell immediately.
Intermittent Problems Monitor malfunctions on & off l Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
l Reset the monitor to Factory Settings.
l Perform monitor self-test feature check to determine if the intermittent problem occurs in
self-test mode.
Missing Color Picture missing color l Perform monitor self-test feature check.
l Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
l Check for bent or broken pins in the video cable connector.
Wrong Color Picture color not good l Change the Color Setting Mode in the Color Settings OSD to Graphics or Video
depending on the application.
l Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
Settings OSD if the Color Management is turned off.
l Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
l Run the built-in diagnostics.
Image retention from a static
image left on the monitor for a
long period of time Faint shadow from the static
image displayed appears on
the screen l Use the Power Management feature to turn off the monitor at all times when not in use
(for more information, see
Power Management Modes ).
l Alternatively, use a dynamically changing screensaver.
Specific Symptoms What You Experience Possible Solutions
Screen image is too small Image is centered on screen,
but does not fill entire viewing
area l Reset the monitor to Factory Settings.
Cannot adjust the monitor with
the buttons on the front panel OSD does not appear on the
screen l Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
The picture does not fill the
entire screen. The picture cannot fill the
height or width of the screen l Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
l Run the built-in diagnostics.
NOTE: When choosing DVI-D mode, the Auto Adjust function is not available.
Common Symptoms What You Experience Possible Solutions
No sound for system where
the Soundbar draws power
from an AC adapter No power to Soundbar - the
power indicator is off l Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator (green LED) on the front of the Soundbar is illuminated.
l Confirm that the power cable from the Soundbar is plugged into the adapter.
No Sound Soundbar has power - power
indicator is on l Plug the audio line-in cable into the computer's audio out jack.
l Set all volume controls to their maximum and ensure that the mute option is not
enabled.
l Play some audio content on the computer (example, audio CD, or MP3).
l Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
l Clean and reseat the audio line-in plug.
l Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Distorted Sound Computer's sound card is used
as the audio source l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
l Set all Windows volume controls to their midpoints.
l Decrease the volume of the audio application.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (For example: portable CD player, MP3
player).