Getting help, Inspiron – Dell Inspiron 15 (N5010, Early 2010) User Manual

Page 71

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69

If you experience a problem with your computer,

you can complete the following steps to

diagnose and troubleshoot the problem:

See “Solving Problems” on page

1.

47 for

information and procedures that pertain to

the problem your computer is experiencing.
See the

2.

Dell Technology Guide on your hard

drive or at support.dell.com/manuals for

more troubleshooting information.
See “Dell Diagnostics” on page

3.

58 for

procedures on how to run Dell Diagnostics.
Fill out the “Diagnostic Checklist” on

4.

page 75.
Use Dell’s extensive suite of online services

5.

available at support.dell.com for help with

installation and troubleshooting procedures.

See “Online Services” on page 71 for a more

extensive list of Dell Support online.

If the preceding steps have not resolved the

6.

problem, see “Before You Call” on page 74.

NOTE: Call Dell Support from a telephone

near or at the computer so that the support

staff can assist you with any necessary

procedures.
NOTE: Dell’s Express Service Code system

may not be available in all countries.

When prompted by Dell’s automated telephone

system, enter your Express Service Code to

route the call directly to the proper support

personnel. If you do not have an Express

Service Code, open the Dell Accessories folder,

double‑click the Express Service Code icon, and

follow the directions.

NOTE: Some of the services are not

always available in all locations outside

the continental U.S. Call your local Dell

representative for information on availability.

Getting Help

INSPIRON

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